Shipping & Cancellation Policy

D.N. Brothers Shipping & Cancellation Policy

At D.N. Brothers, we strive to deliver your art supplies quickly and safely. Here's everything you need to know about our shipping and cancellation procedures.

Order Processing & Shipping

Processing Time:

  • Orders are typically processed and shipped within 24–48 hours of confirmation (excluding Sundays and public holidays)
  • Approximately 90% of our orders ship within 24 hours
  • Orders placed on weekends or public holidays will be processed on the next business day

Delivery Timeline:

  • Standard items: 3–7 business days from dispatch, depending on your location
  • Bulky, liquid, or aerosol items: 4–8 business days via surface transport (e.g., canvas rolls, stretched canvas, spray paints, varnishes, resin products)
  • Remote or rural areas may experience slightly longer delivery times

Domestic Shipping Rates

  • Free Shipping: Available on all orders above ₹999
  • Orders below ₹999: Standard shipping charges will apply and will be calculated and displayed at checkout
  • Shipping charges vary based on product weight, dimensions, and delivery location

Shipping Restrictions

Certain products may have shipping restrictions due to their nature:

  • Aerosol sprays and flammable liquids can only be shipped via surface transport
  • Some remote locations may not be serviceable for bulky items
  • International shipping is currently not available

Order Tracking

  • Once your order is shipped, you will receive tracking details via email and SMS
  • Tracking information may take up to 24 hours to update in the courier system
  • You can track your order using the tracking number provided on the courier partner's website
  • For any tracking issues, please contact our customer support team

Delivery Attempts

  • Our courier partners typically make 2–3 delivery attempts
  • Please ensure someone is available to receive the package at the delivery address
  • If delivery fails after multiple attempts, the order will be returned to us, and return shipping charges may apply for re-dispatch
  • We recommend inspecting the package for any visible damage before accepting delivery

Cancellation Policy

How to Cancel:

To cancel an order that has not yet been shipped, please contact us immediately:

📧 Email: support@dnbrothers.in
📱 WhatsApp: +91 6387112156 (10 AM – 7 PM IST, Mon–Sat)

Cancellation Guidelines:

  • Cancellation requests must be made before the order is dispatched
  • Once an order is shipped, cancellation is no longer possible, and our standard return/refund procedures will apply
  • Cancellation requests are processed within 24–48 hours
  • We advise customers to double-check their order details (products, quantities, delivery address) at the time of purchase to avoid delays or complications

Refund for Cancelled Orders:

  • Refunds are initiated immediately after cancellation approval
  • The refund amount will be credited to your original payment method
  • Refunds typically take 5–7 business days to reflect in your account
  • Your bank or payment provider may take an additional 3–5 business days to process the credit
  • For Cash on Delivery (COD) orders, our team will collect your bank account or UPI details for refund processing

Order Modification

If you need to modify your order (change address, add/remove items), please contact us immediately. Modifications can only be made before the order is dispatched. Once shipped, modifications are not possible.

Undelivered or Lost Packages

If your package is marked as delivered but you haven't received it:

  • Check with neighbours or building security
  • Verify the delivery address in your order confirmation
  • Contact us within 48 hours with your order details
  • We will investigate with our courier partner and resolve the issue

Damaged Packages

If you receive a damaged package:

  • Do not accept delivery if the outer packaging is severely damaged or tampered with
  • If damage is discovered after delivery, take photographs and an unboxing video
  • Contact us within 24 hours to initiate a replacement or refund

Contact Us

For any questions regarding shipping or cancellations, please reach out:

📧 Email: support@dnbrothers.in
📱 WhatsApp: +91 6387112156
📍 Address: 120/315, Lajpat Nagar, Narainpurwa, Kanpur, Uttar Pradesh 208005

*D.N. Brothers reserves the right to modify, update, or amend the terms and conditions outlined in this policy at any time, at its sole discretion. Any changes will be effective immediately upon posting and will apply to all current and future orders. We encourage customers to review our policies periodically to stay informed of any updates or revisions.