Replacement Policy

D.N. Brothers Replacement Policy

At D.N. Brothers, we understand that sometimes products may arrive damaged, defective, or incorrect. We're here to make the replacement process as smooth as possible.

Eligibility for Replacement

Replacements are valid within 7 business days of delivery for:

  • Damaged products
  • Defective or faulty items
  • Incorrect products (wrong item shipped)
  • Products not matching the description on our website

Required Documentation: To process a replacement, you must provide an unboxing video and clear photographs showing the issue.

Replacement Process

  1. Contact us within 7 business days via email or WhatsApp with your order details and issue documentation
  2. Our team will review your request and approve eligible replacements
  3. Once approved, the replacement product will be dispatched within 5–7 business days
  4. The defective/damaged item will be collected during reverse pickup or as per our instructions

Replacement for Non-Damaged Items

If you wish to replace a product that is not damaged or defective (such as an item ordered by mistake or a wrong selection), replacements will be processed under the following conditions:

  • Return Shipping Charges: You must bear the courier/shipping charges for returning the product to us
  • Product Condition: The product must be returned in mint condition with all original packaging, tags, and accessories intact
  • Inspection: Once we receive the returned product and verify its condition, we will arrange the replacement
  • Price Difference: Any price difference between the originally purchased item and the replacement item will be communicated and agreed upon with you via WhatsApp or email
  • Payment: Payment for any price difference must be completed before we dispatch the replacement

Note: Replacements for non-damaged items will only be arranged if we receive the product back in mint, unused condition.

Non-Replaceable Items

The following items are not eligible for replacement:

  • Clearance or sale items (unless damaged or defective upon arrival)
  • Gift cards and vouchers
  • Products that have been used, opened, or altered (except for damage/defect claims)
  • Custom or personalized products
  • Paper products, sketchbooks, and canvas (unless damaged or defective)

Shipping Charges

  • For damaged/defective items: D.N. Brothers will bear all shipping charges for replacement
  • For voluntary replacements: Customer is responsible for return shipping charges. Shipping charges are non-refundable

How to Request a Replacement

Contact us within 7 business days of receiving your order:

📧 Email: support@dnbrothers.in
📱 WhatsApp: +91 6387112156 (10 AM – 7 PM IST, Mon–Sat)

Please provide:

  • Order ID/Number
  • Product name and SKU
  • Detailed description of the issue
  • Unboxing video (mandatory for damage/defect claims)
  • Clear photographs from multiple angles

Replacement Approval Timeline

  • Request review: 1–2 business days
  • Reverse pickup (if applicable): 3–4 business days after approval
  • Replacement dispatch: 5–7 business days after approval or receipt of returned item
  • Delivery: As per standard shipping timelines

Important Notes

  • Replacements are subject to product availability. If the exact product is unavailable, we will offer a suitable alternative or refund
  • All replacement requests must include proper documentation (photos/videos) to be processed
  • Products must be returned in their original packaging with all accessories and documentation

Contact Us

For any questions regarding replacements, please contact us:

📧 Email: support@dnbrothers.in
📱 WhatsApp: +91 6387112156
📍 Address: 120/315, Lajpat Nagar, Narainpurwa, Kanpur, Uttar Pradesh 208005

*D.N. Brothers reserves the right to modify, update, or amend the terms and conditions outlined in this policy at any time, at its sole discretion. Any changes will be effective immediately upon posting and will apply to all current and future orders. We encourage customers to review our policies periodically to stay informed of any updates or revisions.